Frequently Asked Questions

WHO CAN I CONTACT WITH A QUESTION? 

Cosmedixskincare.co.uk is run by Glorious Brands. For order and/or product related questions, please contact Customer Service at customerservice@gloriousbrands.com. We aim to reply within 48 hours, Monday to Friday.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

In the event that you are not satisfied with your purchased product(s) you may return them within 14 days of receipt of goods. COSMEDIX will refund or exchange to the cost of the goods purchased. Unfortunately we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be returned complete, unused, in perfect condition and in its original packaging. This refund policy does not affect your statutory rights.

Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost in transit.

You have the right, by law, to withdraw from your purchase within seven working days after the date the item is delivered to you. Unfortunately we cannot accept returns of the purchase of any items where the product has been unsealed.

To return an item, please contact us giving the reason for the return as “contract cancellation”. Package the item securely and return it to us so that it is received by us within seven working days after the date that the item was delivered to you.

Any refund due will be credited via the original payment method no later than 10 working days from receipt of returned items.

Please include your name and order number, and send returns to:

Cosmedix UK
Customer Returns
Parkside House
River Way 
Harlow 
CM20 2DW

WHEN WILL I RECEIVE MY ORDER? 

Visit our Shipping & Returns section for more details. 

DO YOU ACCEPT INTERNATIONAL ORDERS? 

Unfortunately, we can only ship to the United Kingdom and Republic of Ireland at this time. 

CAN I USE MORE THAN ONE PROMOTIONAL CODE AT ANY ONE TIME?

We can only accept one promotional code per order.